As a Business Operations and Platforms lead, you will be responsible for representing one of the key business areas: Quality Assurance, Clinical Development and Data Management or Commercial and Medical Affairs. The position is accountable for ensuring operational excellence by identifying opportunities for continues improvement and the build and maintenance of IT platforms/systems in the assigned business area. The position will also test all new functionality to ensure it meets the business requirements, is properly validated when required, and will conduct training sessions and be the onsite expert on the system functionality for the users.
In this role, you will collaborate with the business owners of the platform, the SMEs, the business leadership, and internal IT partners to ensure customer support, system configuration and implementation, issue management, continues improvements, UAT supervision, new system release/upgrade management and to address the day-to-day system operational needs. In this position, you will help manage all vendors utilized in the creation and maintenance of the platforms utilized in the business area you support. The Business Operations and Platforms Lead will be accountable for the design, working with the business leads, and running of key KPIs/Metric reports and dashboards. Finally, this position will help other business areas in the same fashion as needed and as capacity allows. This is a remote-based position.